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Can't get the latest os on my Samsung s7

M_Yousif
I'm a Participant Level 2
I'm a Participant Level 2

Hi, 

My Samsung Galaxy s7 is running Android 6.0.1 and doesn't allow me to download the latest update and keep saying device is running latest os! 

 

Model is SM-G930W8 

 

Please help.

3 REPLIES 3

FidoMaria
Former Moderator
Former Moderator

Hi @M_Yousif!

 

The latest OS for the S7 would be Android N 7.0. Are you using a Fido phone?



M_Yousif
I'm a Participant Level 2
I'm a Participant Level 2

My phone was originally bought from Wind mobile but I reset it with Fido firmware after I switched.

Hello @M_Yousif,

 

Because your phone was originally from Wind mobile the OS updates will come from Wind even if you reset the phone with the Fido CSC.

 

You can try the Samsung smart switch on your PC and see if you can get the update through that.