Brightstar is a Scam

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I'm a Participant Level 1 SamGhazi
I'm a Participant Level 1

Brightstar is a Scam

I was sold a brightstar device protection warranty through Fido. My camera was cracked and had to pay a 100$ to get it fixed.

When I got my phone back,  weeks later I dipped a supposedly a water resistant (up to 1.5 m and can swim up to 30 min in fresh water) in a 50cm fresh water for less than 5 sec and it broke down.

 

I contacted Samsung warranty and they said that it is Brightstar's fault becasue after they repair a device, they do not test it for water resistance, so I went forward and contacted Brightstar to explain my case. Their response was they do not guarantee that the device you recieve back after repair will be water resistant. 

 

So Why not tell users about that ?? you think thats a minor detail !!!! It is not stated in the contract as well. 

 

Fido should not be affiliated with this entity. As a commodity that relies heavily on brand equity, Brightstar will drag you down and before you know it you'll start losing your customers. 

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Re: Brightstar is a Scam

Thanks @Vickifree21 !

 

Keep us posted.



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I'm a Participant Level 3 Vickifree21
I'm a Participant Level 3

Re: Brightstar is a Scam

This is probably why I cant pay on line because its pending 

Screenshot_20191226-160703_Chrome.jpg

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Re: Brightstar is a Scam

Hey @Vickifree21,

 

Did you speak to Brightstar since the new claim was submitted? Can you give us a bit more info on what happened with them since you opened a new request?

 

 



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I'm a Participant Level 3 Vickifree21
I'm a Participant Level 3

Re: Brightstar is a Scam

I keep responding but you keep erasing my message

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Re: Brightstar is a Scam

Hi @Vickifree21

 

We haven't erased your message, if we were to we would also advise you as to why it was erased.

 

Where are you responding exactly?



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I'm a Participant Level 3 Vickifree21
I'm a Participant Level 3

Re: Brightstar is a Scam

From my smart phone...could someone fix my claim though...it says pending...thank you ❤

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Re: Brightstar is a Scam

Hi @Vickifree21

 

I'll send you a PM so we can look into this. 



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I'm a Contributor Level 1 LannyV
I'm a Contributor Level 1

Re: Brightstar is a Scam

Yup this is a **bleep** company. Paid for years now need coverage. Jumping through so many hoops it's not worth it. I will never use these guys ever again. Fido should wash their hands of these crocked basterds!!

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I'm a Contributor Level 1 LannyV
I'm a Contributor Level 1

Re: Brightstar is a Scam

I will never use this **bleep** company again. FIDO should wash their hands of these guys!!!

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Re: Brightstar is a Scam

Hey @LannyV,

 

Welcome to our Community!

 

We're really sad that your experience with Brightstar wasn't a smooth one, definitely not what we want our customers to go through Sad

 

Can you tell us more about what happened? Were you able to file a claim and was it processed? 

 

 



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