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Bill pause

Ibrahim_ajibade
I'm a participant level 1
I'm a participant level 1

Good morning, please I want to know the process of pausing my monthly phone bills while am away from Canada 

1 REPLY 1

Cawtau
Senior MVP Senior MVP
Senior MVP

Hello Ibrahim_ajibade,

 

Welcome to the community!

 

 To be honest, I'm not entirely sure of the details for the temporary suspension anymore. At one point, they did offer a temporary suspension for a reduced fee (see here). At that time, only customer service could add the temporary suspension. 

  

  That said, you might be able to add the temporary suspension via your My Account --> My Usage. From your Dashboard, the option to Manage temporary suspension is under Quick Actions.

 

  As far as I am aware, there should be an option to Add temporary suspension (see here).

 

  I do not know if a fee still applies, though.

 

Hope this helps 😀

 

Cheers