April 19 no wireless service- no credit to my may bill

April 19 no wireless service- no credit to my may bill

April 19 no wireless service- no credit to my may bill

Irenechli
I'm a Participant Level 2

April 19 no wireless service- no credit to my may bill

I got message said will not charge for the day April 19 without wireless service, however I just  received new bill today for April 25-may 24, I didn't see any credit applied to my account.

 

it is very small amount for 1 day but should honor what Fido talked to public or customers 

 

thanks god their home internet working  that day, otherwise I had lost contact totally April 19

1 REPLY 1
Cawtau
Senior MVP

Hello Irenechli,

 

  From what I understand, the credit should appear on your bill dated on or after May 1st.

 

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~taken from here.

 

  Since your most recent bill is April 24, I think you should receive the credit on your next bill.

 

Hope this helps 😀

 

Cheers