Activation New SIM card: Old SIM card not valid

Reply
Highlighted
I'm a Participant Level 1 Zita01
I'm a Participant Level 1

Activation New SIM card: Old SIM card not valid

Hello,

I got my new phone and new SIM card a while back and when I went to activate the new SIM card the old SIM card appeared to be not valid even though I just took it off of my fully functioning old phone.  How can I activate my new SIM card?

 

 

Flag this to a Moderator
Message 1 of 49
13,245 Views
Highlighted
I'm a Participant Level 1 feimeimeng
I'm a Participant Level 1

Re: Activation New SIM card: Old SIM card not valid

Please help me out ! Same thing happened ! Thank you !

Flag this to a Moderator
Message 41 of 49
1,482 Views
Highlighted
Moderator
Moderator

Re: Activation New SIM card: Old SIM card not valid

Hey @feimeimeng and welcome to the Community!

 

PM coming your way to help you out Smiley



Flag this to a Moderator
Message 42 of 49
1,474 Views
Highlighted
I'm a Participant Level 1 nell
I'm a Participant Level 1

Re: Activation New SIM card: Old SIM card not valid

Hi, I'm having the same problem. Can someone help please? Thanks

Flag this to a Moderator
Message 43 of 49
1,315 Views
Highlighted
Moderator
Moderator

Re: Activation New SIM card: Old SIM card not valid

Of course @nell!

 

Check out your inbox, I'm sending you a PM Wink

 

 



Flag this to a Moderator
Message 44 of 49
1,312 Views
Highlighted
I'm a Participant Level 1 Jatura
I'm a Participant Level 1

Re: Activation New SIM card: Old SIM card not valid

Same thing is happening with me when i tried to update my sim. Not at home atm, do you mods work after 5 p

@FidoNick @FidoClaudia

Flag this to a Moderator
Message 45 of 49
1,119 Views
Highlighted
Moderator (inactive) FidoThomas
Moderator (inactive)

Re: Activation New SIM card: Old SIM card not valid

Hey @Jatura,

 

Welcome to the Community!

 

Our team is working around the clock to provide you support when you need it Smiley

 

We'll send you a PM and continue over there.

 



Flag this to a Moderator
Message 46 of 49
983 Views
Highlighted
I'm Experienced Level 1
I'm Experienced Level 1

Re: Activation New SIM card: Old SIM card not valid

my experience was that i had an new unactivated sim from my friend,

i tried to activate the sim no good, then i went to the store the sales person attempted and did not work (due the fact that the new sim was already activated {he and i thought it was strange}), so he activated an another new sim and no problems.

my suggestion is goto to store, have then sales people to activate the same sim, worse case is u should get an new sim.

Flag this to a Moderator
Message 47 of 49
969 Views
Highlighted
I'm a Participant Level 2 jeenethak9
I'm a Participant Level 2

Re: Activation New SIM card: Old SIM card not valid

I have been trying online to register the new sim card. I have typed in correctly the old sim number and new sim number multiple times and it states that it is not the correct sim number registered to my phone number? It's the 20 digit code I have here starting with 89302 I have been inputting over and over again (both old and new). I am pretty sure it is the correct one. 

Flag this to a Moderator
Message 48 of 49
663 Views
Highlighted
Former Moderator FidoPamela
Former Moderator

Re: Activation New SIM card: Old SIM card not valid

Hey @jeenethak9

 

I've moved your post here since it's in regards to the same error message. 

 

I'll send you a PM so we can check it out together. Smiley 

 

Chat soon!



Flag this to a Moderator
Message 49 of 49
655 Views