Activation New SIM card: Old SIM card not valid

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I'm a Participant Level 1 Zita01
I'm a Participant Level 1

Activation New SIM card: Old SIM card not valid

Hello,

I got my new phone and new SIM card a while back and when I went to activate the new SIM card the old SIM card appeared to be not valid even though I just took it off of my fully functioning old phone.  How can I activate my new SIM card?

 

 

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Former Moderator FidoAmanda
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Re: Activation New SIM card: Old SIM card not valid

Sure thing. I'll send you a PM soon. 



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I'm a Contributor Level 1 barryer
I'm a Contributor Level 1

Re: Activation New SIM card: Old SIM card not valid

same problem grrrrrr

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Moderator
Moderator

Re: Activation New SIM card: Old SIM card not valid

Hey @barryer!

 

We'll send you a PM so we can take a look and activate your SIM! Smiley

 

See you there! 



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I'm a Participant Level 1 Skye74
I'm a Participant Level 1

Re: Activation New SIM card: Old SIM card not valid

Same as everyone else.

On fido.ca, trying to activate new fido SIM card.

Old SIM card is invalid 

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Moderator
Moderator

Re: Activation New SIM card: Old SIM card not valid

Hey @Skye74 and thanks for reaching out.

 

That new sim card that trying to activate, was it ever used before?



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I'm a Participant Level 1 Conni
I'm a Participant Level 1

Re: Activation New SIM card: Old SIM card not valid

Same here: it says old SIM card number not valid ! Drives me nuts!

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Former Moderator FidoPamela
Former Moderator

Re: Activation New SIM card: Old SIM card not valid

Hey @Conni!   

 

I'm sending you a PM so we can take a peek.   

 

Talk to you soon Smiley



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Former Moderator FidoAmanda
Former Moderator

Re: Activation New SIM card: Old SIM card not valid

Hey @Skye74!

 

I moved your post here since it's about the same topic. 

 

Were you able to activate your new SIM card in the end? 



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I'm a Participant Level 2 sofiadeanda
I'm a Participant Level 2

Re: Activation New SIM card: Old SIM card not valid

Hello, the same thing just happened to me.

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Moderator
Moderator

Re: Activation New SIM card: Old SIM card not valid

Hey @sofiadeanda and thanks for reaching out.


Did you get a chance to try from a different browser to see if you can get a better result?

 

**Internet explorer, Mozialla FireFox, Google Chrome**

Let me know.



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