Activating a new SIM card on My Account.

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I'm a Participant Level 1
I'm a Participant Level 1

Activating a new SIM card on My Account.

Hello I am having trouble activating a new SIM card. My phone was stolen from me and I have lost the SIM card I was using.

To change your SIM card, the website tells me that I need to type in my current SIM number, but I don't have it.

I tried calling an agent but he told me I need the account holder (my mother) even though I have authorized access. Then what he told me was that I could easily go on the website and activate the new one without the need for my old SIM number.

 

However one would that, I can't seem to figure it out. Anybody?

 

 

 

Accepted Solution

Re: Activating a new SIM card on My Account.

Hi Vinnyg35,

 

Welcome to the community!

 

I am sorry that you were told that it is possible to update your SIM online. You do require your old SIM card number in order to do so online. Since you do not have your old SIM card number, you would indeed need to contact customer service to have this done. I would suggest having the account holder contact us to update the SIM and to ensure that you are listed as an authorized user on the account.

 

Hope this help!

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Former Moderator
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Re: Activating a new SIM card on My Account.

Hey @Stevo55

 

Welcome to the Community Smiley 

 

Sorry to learn you're having trouble with activating your SIM. 

 

I'll send you a PM so we can help with that. 

 

Chat soon! 



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Former Moderator
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Re: Activating a new SIM card on My Account.

Hey @Stevo55!

 

Were you able to activate your SIM card? 

 

You can reply to our PM if you still need help with this!



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I'm a Participant Level 1
I'm a Participant Level 1

Re: Activating a new SIM card on My Account.

I was told to call from my home phone to activate but cannot get through

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Former Moderator
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Re: Activating a new SIM card on My Account.

Hey @bluejay789 !

 

Were you able to activate your sim card ?

 

You can reply to our PM if you still need help with this situation.



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