Hello Patrickchan,
@patrickchan wrote:
... if necessary call 611 tell them than you can use the VoLte and VoWiFi (they will make record of it, as i did for my mum's redmi 14 pro 5g),
That's interesting! Is your mother's phone able to use voLTE with her device? How recently had you informed Fido about your mother's device?
In the past, having Fido add a device's IMEI number for an unsupported device to the system has not allowed those devices access to voLTE and/or Wifi-calling. There are many posts in these forums supporting that notion. Are they now allowing non-Fido devices to use those features?
Cheers
Hello Gasjbolire,
Welcome to the community!
I understand that the user of one of your lines had just recently purchased a new OnePlus device. While a new device would most likely be 4G (LTE) capable, the issue is not necessarily not being able to access the LTE network. In fact, if the device has compatible LTE bands/frequencies (see here), it should be able to access data on that network. Rather, you likely received that email because the device is likely reliant on the '3G' network for calls and text messaging.
You should note that Fido traditionally have not supported certain services (ie voLTE and/or Wifi-calling etc) on devices or versions of devices they do not sell. Though, that does not necessarily mean people had to purchase from Fido. Fido sells the same Canadian versions of devices as the other Canadian mobile providers as well as local box stores etc. As long as the device was the same version as the one they sold, it was possible for those services to be supported.
On the other hand, non-Canadian versions of devices (ie US or Global Samsung S series etc) would likely not be supported for those services. In addition, other devices from manufacturers which are not generally sold from Fido or Canadian mobile providers (ie Xiaomi, OnePlus, Oppo, etc) are also likely not to be supported for those services (see here, here, here, here. etc).
Without voLTE, calls and/or messages would necessarily fall-back to the '3G' network. Unfortunately, Fido/Rogers intends on decommissioning the UMTS/WCDMA network July 2025. After the '3G' sunset, he would likely not be able to use that device for calls or text messaging.
I understand that once the '3G' network is decommissioned, limiting voLTE to only Canadian versions of devices they sell will be problematic for other device users. However, I do not know if, or when, they might allow voLTE and/or Wifi-calling support for non-Fido (non-Canadian version) devices.
Hope this helps 😀
Cheers
