Searching & Posting Tips

[FidoCaroline]

Hey Community!

Here are some posting and searching tips to help you find what you’re looking for.

SEARCH OR POST

Before you post a question, use the Search tool to see if anyone else has posted the same question in the past.

You’ll likely find the answer to your question within a thread, and it will likely be marked as the Accepted Solution. Feel free to join in on the conversation too!

Don’t hesitate to use the filters and advanced search options for a more customized experience and precise search results (Note: the filters and advanced search options are available on desktop only). 

 

If you have a question about billing and long distance phone calls for example, punch those key words into the search and sort through the relevant threads. Look for a thread discussing your topic and join the conversation. You can even bookmark a discussion and receive updates when a new message is posted. Simply click on the Options drop-down menu, and click Subscribe.

HOW TO POST

If you can’t find a thread that is relevant to your topic, it’s time to start a new thread. The first step in starting a thread, is choosing the right board.

Desktop: On the homepage, hover over Forums in the grey navigation bar up top and choose the board that makes most sense (see board descriptions below) and select Post A Topic.

Mobile: Click on the menu button on the top left  and choose the board that makes most sense (see board descriptions below). To start a topic, simply click Post New Topic.

THINGS TO REMEMBER WHEN POSTING

• When starting a new thread, try using a title that best describes the topic. This will come in handy when other people search for it.
• Be as detailed as possible in your post. The more info included, the easier it will be for the Community to help you.
• Don’t bother posting your question in every board thinking you’ll get a faster answer. All duplicate posts are removed.
• Make sure to follow the Community guidelines and terms of use

HOW TO FIND YOUR POST AGAIN

You can find your recent posts by going to your profile page. To get there, click on your username/profile pic at the top of any page, then click "My profile". Scroll down a bit and you'll see "MY LATEST POSTS".

That covers it! Happy searching/posting everyone!

-FidoCaroline