Roaming charges

Roaming charges

Roaming charges

Cherylmcdonald0
I'm a Participant Level 1

Roaming charges

Getting tried of getting charged roaming fees for the US:united_states: when never left Canada:canada:.

 

Anybody else feel the same

1 REPLY 1
FidoSaira
Moderator

Hey @Cherylmcdonald0

 

Welcome to the Community!

 

If you live close by the border, it's possible for your phone to connect to an American network unfortunately. However, we have measures in place to prevent any accidental roaming within Canada and you shouldn't be charged for that. We would be happy to take a closer look at your account to see what happened.

 

You can contact us through these servicing channels. 😊