worst customer care service

[mundrabhupinder]

i contacted the customer service on march 28 and cancelled my fido service (both line and account).

and i confirmed with customer service representative that my service is cancelled and i should be no longer charge with any fee.

then i fly to my home country india.

then on april 12 i got e-mail which is showing that new bill of april month.

this is disgusting and now i am trying the number to call customer service (+1 514-925-4590).

there is no live person to talk, the autogenerated voice is asking number to schedule to call back when i providing any number, then system is saying its not geting right number call us back another time.

i don't know why they haven't provide the a y e-mail to contact.

this is totally unprofessional

how come this very big corporation have no body to talk to thier customers abroad via e-mail and live person talk

worst experience ever

[FidoVan]

Hi there @mundrabhupinder,

Depending on your billing cycle, it may or may not capture your cancellation on time. Either way, you will still get one final bill after your cancellation with a refund for the unused days. If you still need support with your situation, don't hesitate to reach us out.