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unprofessional agent

I'm a participant level 1
I'm a participant level 1

I have been using online chat for numerous times and solved my problems flawlessly. Well, not this time! Our conversation was less than a minute or 2. Daniel asked what my problem was, then said he cannot solve this and transfer me to someone else!. Then , he said he cannot find my name on the system and asked me to call instead .........SERIUOSLY ? without asking any information to confirm? without sending any link to confirm? When I confronted him, he just left the chatroom ! What kind of service is this? 


Former Moderator
Former Moderator

Hey @diaries 


This is definitely not the experience we want you to have over our Live Chat service! Did you get the assistance you needed after?


If not, you can contact us using one of our channels here. It will be our pleasure to go over all this with you and we can report this on our side 🙂

If you prefer, we can also send you a PM on the Community. Let us know!