temporary suspension

Service interruption


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temporary suspension

temporary suspension

SOLVED
Ashley718
I'm a Participant Level 1

temporary suspension

Hi,I will leave Canda for 4 months,so I want to temporarily suspend my fido plan. What should I do? Thank you!

Accepted Solution

Re: temporary suspension

Solved by Senior MVP Senior MVP

Hello Ashley718,

 

  Welcome to the community!

 

  Fido does offer a temporary suspension of 2 to 12 months for a reduced monthly rate of $7 per month. However, the suspension is only available on accounts without an agreement (see here). You should also note that the suspension can only be applied after your current billing cycle has ended.

 

  If you're eligible for the temporary suspension, you would need to contact customer service to have it set up. Alternatively, you might consider sending @FidoSolutions a PM. Once they verify some information, they will also be able to access your account.

 

Hope this helps 😀

 

Cheers

View solution in context
2 REPLIES 2
Riley7
I'm a Participant Level 1

Hi, as the title mentioned, I'm going to go back to my country in summer, how can I suspend my service online or on app? 

Cawtau
Senior MVP

Hello Ashley718,

 

  Welcome to the community!

 

  Fido does offer a temporary suspension of 2 to 12 months for a reduced monthly rate of $7 per month. However, the suspension is only available on accounts without an agreement (see here). You should also note that the suspension can only be applied after your current billing cycle has ended.

 

  If you're eligible for the temporary suspension, you would need to contact customer service to have it set up. Alternatively, you might consider sending @FidoSolutions a PM. Once they verify some information, they will also be able to access your account.

 

Hope this helps 😀

 

Cheers