sim not provisioned

sim not provisioned

sim not provisioned

I'm a Participant Level 2

sim not provisioned

I woke up this morning and there is a notification on my phone that says "SIM not provisioned"

 

I tried calling 611 to get this sorted out but it says "Not registered on network"

 

Is there anything I can do?

3 REPLIES 3
Former Moderator

Hey there! Welcome to the community. Smiley 

 

That's odd indeed! 

 

Did you try to restart your phone? Does this happens when you put the SIM card in another Fido compatible phone? 



I'm a Participant Level 2

Thanks for the reply.

 

I had tried that but without success. I went to a fido store and they let me know that the computer had decided I was dead and canceled my account.  They called in and I was revived. My phone is working again.

 

 

Thanks for the update,

 

Glad to hear it's all working properly now!

 

Let us know if there was anything else we can assist you with. We're always happy to help Smiley