sim not provisioned

[rramsey78]

I woke up this morning and there is a notification on my phone that says "SIM not provisioned"

I tried calling 611 to get this sorted out but it says "Not registered on network"

Is there anything I can do?

[FidoKija]

Hey there! Welcome to the community.  

That's odd indeed! 

Did you try to restart your phone? Does this happens when you put the SIM card in another Fido compatible phone? 

[rramsey78]

Thanks for the reply.

I had tried that but without success. I went to a fido store and they let me know that the computer had decided I was dead and canceled my account.  They called in and I was revived. My phone is working again.

[FidoSaad]

Thanks for the update,

Glad to hear it's all working properly now!

Let us know if there was anything else we can assist you with. We're always happy to help