Hello Vicrail,
Welcome to the community!
Unfortunately, I have a feeling most, if not all, of those messages are SCAM or SPAM messages.
I believe the scammers/spammers are playing on general customer sentiment. Almost anyone you ask will complain about the high cost of services. People are willing to believe they were charged too much for services and may be more likely to fall for their SCAM.
A couple of tell-tale signs the the message is SPAM. Firstly, Fido won't send etransfers via email or text message link. Fido will automatically credit your account.
In addition, if Fido does send legitimate SMS, it will come from one of their short codes, not a phone number. Admittedly, since spoofing is so wide-spread, it's possible the spammers/scammers could eventually learn to spoof those codes as well.
Another sign is Fido's recent adoption of the a URL shortening service. I believe it's Bit.ly (see here). As far as I am aware, the links would be for the Fido.ca domain
As mentioned here, you can forward these messages to 7726 (SPAM). Once audited, it will be used to augment the SPAM filter (see here). Unfortunately, as fast as these messages get blocked by the SPAM filter, the spammers/scammers find new ways to bypass the filter. That's why the links they use keep changing.
I understand forwarding those messages does not include phone number. However, it is unlikely the owner of the phone number is sending the messages. The scammers/spammers often use spoofed phone numbers when sending those messages and making SCAM and/or SPAM calls (see here).
Hope this help š
Cheers
Good morning @Vicrail , there was a billing error and it's a notice that it's been rectified. Sign into your account and you will see any corrections that were made. You do not need to follow any links, just check in your account
