price match

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I'm a Participant Level 2 Lulu66
I'm a Participant Level 2

price match

 I order Huawei pro 30 pre-owned on Nov 18, 2019 by online, just got the phone on Nov22 and paid $180.8 for the 2-year term, today I find the price changes to $60 for 2- year term,  I called the call centre, they told me it better  I return this phone and reorder new one to get the new price. It will wast resource and labour. do you have a good way to let me have the new price without return the phone?

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Re: price match

Hey @Lulu,

 

If the price of a phone changes within the 15 days satisfaction guarantee, we can adjust the pricing on your account. I'm sorry to learn this wasn't mentioned, but don't worry, we're here to help!

 

See you in PM soon so we can take a closer look at your account Smiley

 

 



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I'm a Participant Level 2 Lulu66
I'm a Participant Level 2

Re: price match

Thank you , Claudia

 

Very quickly responds. Good solution. very good customer service. Surprised me.

I am very satisfied.

 

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