poor customer service

[Hoshirien]

I had some changes on my account the infomation was not clear. I can't get a time to speak to an agent because they are not available when I am available. This is unacceptable. Looks like I will be porting my number later today.

[FidoYasmine]

Hello @Hoshirien ,

I'm sorry to hear you were having some difficulties with getting some of your concerns addressed. Have your issues been resolved since posting here? If help is still required, we do offer the option to request a call back via our virtual assistant if you click here. 

Also, feel free to post about your concern here in the forums. One of our community members may be able to assist!

Kind regards,

FidoYasmine