live chat unavailable ??

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I'm a Contributor Level 1 alaflyca8
I'm a Contributor Level 1

live chat unavailable ??

I tried couple times already. It never works!

 

It shows the almost blank page with the following info:

 

To avoid accidental ending of your chat session, please do not refresh this browser window.

If you are using a mobile device, please note that your session may disconnect if you receive a call, if your device goes into sleep mode or if you are browsing on a different page during your chat session.

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Re: live chat unavailable ??

Hey @alaflyca8

 

It is not possible to add your internet account to your group ID login, so you will have to login with your email address.  The email login password is different than your group ID password, so if you don't remember it, you might have to reset it.

 

If you can't see your internet account after logging in with your email address, let us know! Smiley

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I'm a Contributor Level 1 alaflyca8
I'm a Contributor Level 1

Re: live chat unavailable ??

I tried both Chrome and Firefox.

 

fido.ca my account can't even display successfully in Firefox. 

 

Please remember I could only login by my  Group ID : alafly8.

 

Are you sure my internet account has already been added under my group id alafly8?

 

It's really frustrating such a simple thing can't be resolved for so long.

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Re: live chat unavailable ??

Hey @alaflyca8

 

In order to view your internet account and your cellphone account together, you need to login using your email address as your email account cannot be linked to your group ID.  If you get an error message saying that your password is not recognized, you can click the reset password link and then follow the steps to choose a new password.  Doing so should help you login.

 

Let us know how it goes Smiley



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I'm a Contributor Level 1 alaflyca8
I'm a Contributor Level 1

Re: live chat unavailable ??

Although I don't know what FidoJulien is talking about, I still follow you suggestion.

 

Here is the error message I get.

 

Sorry, there's issue on our end. Thanks for your patience while we fix it. Please check back later.
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Solution

Re: live chat unavailable ??

Hey @alaflyca8

 

It is not possible to add your internet account to your group ID login, so you will have to login with your email address.  The email login password is different than your group ID password, so if you don't remember it, you might have to reset it.

 

If you can't see your internet account after logging in with your email address, let us know! Smiley



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I'm a Participant Level 1 alafly8
I'm a Participant Level 1

Re: live chat unavailable ??

Hi 

 

 

 

 

 

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Re: live chat unavailable ??

Hey @alafly8

 

Thanks for keeping us updated!  I'm happy that everything's working now.

 

Have a nice weekend Smiley



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