cannot send texts (card 1, error 38) but only to one contact

cannot send texts (card 1, error 38) but only to one contact

cannot send texts (card 1, error 38) but only to one contact

I'm a Participant Level 2

cannot send texts (card 1, error 38) but only to one contact

i keep getting the card 1 error 38 message when trying to send a text to one of my contacts.  i can send and receive texts to/from other contacts, just not this one.  anyone know what that means / what's going on?  thanks.

3 REPLIES 3
Former Moderator

Does rebooting your phone change anything? 

 

If you do not have a phone you can test your SIM card in, your best bet would be to pass by a Fido store to test your SIM card in a demo phone.

 

 



Moderator

Hello @being_meh and welcome to the Community.


This doesn't look right. Just a few questions for you to better understand what's going on:

 

- What phone model are you using?

- Do you have another phone that you can try your sim card in to see if you get the same result?

 

 



I'm a Participant Level 2

i have a blackberry priv.  i do not have another phone to try.

 

(the issue is still happening today.)