cannot send texts (card 1, error 38) but only to one contact

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I'm a Participant Level 2 being_meh
I'm a Participant Level 2

cannot send texts (card 1, error 38) but only to one contact

i keep getting the card 1 error 38 message when trying to send a text to one of my contacts.  i can send and receive texts to/from other contacts, just not this one.  anyone know what that means / what's going on?  thanks.

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Re: cannot send texts (card 1, error 38) but only to one contact

Hello @being_meh and welcome to the Community.


This doesn't look right. Just a few questions for you to better understand what's going on:

 

- What phone model are you using?

- Do you have another phone that you can try your sim card in to see if you get the same result?

 

 



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I'm a Participant Level 2 being_meh
I'm a Participant Level 2

Re: cannot send texts (card 1, error 38) but only to one contact

i have a blackberry priv.  i do not have another phone to try.

 

(the issue is still happening today.)

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Re: cannot send texts (card 1, error 38) but only to one contact

Does rebooting your phone change anything? 

 

If you do not have a phone you can test your SIM card in, your best bet would be to pass by a Fido store to test your SIM card in a demo phone.

 

 



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