Get Started
Get the most out of your community experience
OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Huawei Nova Plus Wifi problems
I've had a Huawei Nova Plus for almost half a year now and absolutely love it. No complaints whatsoever. The issue Ive come across now is I cannot get any internet functionality with wifi connected to my device. I have reset my home router multiple t...
Resolved! avoid over data upgrading plan
Hello, I went over my data limit (2gb - $50,00) in 500mb and I want to know if I can upgrade my plan (to 4gb - $ 60,00) before the new cycle starts in order to avoid the over data fees. Is that possible? Thanks!
Resolved! Preauthorized payment
Hello, I just found out I got charged a penalty of over $25 for forgetting to update my credit card info. I suffer from depression and one of my symptoms is lack of memory. So, naturally I forgot to update my credit card info. I noticed that the...
Resolved! International calling way of charging
Hi there, In terms of international calling, is it normal that they charge you from the second the other phone is ringing, yet the call isn't connected yet ? Like if i called someone and they didn't pick up, you get charged too ? *** Edited to ad...
Resolved! The best option for getting a new phone on a preexisitng plan?
Hey everyone!So I came to fido with my own phone (BYOP) (I brought my iPhone 5s) and was lucky enough to get a great deal with a black friday offer of 3gb for $55 +tx. I really want to be able to keep my plan and upgrade to a 6Splus or 7S plus, but i...
