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Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23950 Views
  • 0 replies
  • 8 likes

Resolved! Stop Fido email (how to set email preferences?)

I receive marketing emails from Fido at least 3 times a week, which I'm not interested into.   Even though I've tried repeteadly to unsubscribe using the link provided at the bottom of the email (to which I receive a message saying that I had succesf...

titobcn by I'm a participant level 1
  • 4431 Views
  • 3 replies
  • 0 likes

Resolved! iPhone is not Charging

i have iphone4s 16gb. i dropped it in thick snow. I found it after two mins. I charge it, it charge so i thought it was fine, after 20 secs. i checked my phone then it's not charging anymore i tried using other plug yet still not charging.  i don't...

Fido6335 by I'm a participant level 1
  • 3099 Views
  • 3 replies
  • 0 likes

Resolved! Why can't I get buy any phone without a data plan?

I've been along time Fido customer. (it will be 9 years this year) I would like to possibly get a new phone sometime this year. But I'm not happy that I have  a very limited choice of androids to choose from with Fido. I don't want or will need a dat...

Mystic by I'm a participant level 1
  • 2633 Views
  • 1 replies
  • 0 likes

Resolved! Why does Fido need a contact phone number?

I enter my contact number, and it says, "you cannot use a Fido number as your contact number".  I try to submit no phone number, and it says I have to enter my 10 digit contact number.  So I use a non existent 555-555-5555 as I only have the one numb...