Get Started
Get the most out of your community experience
OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Need help update my new sim card for prepaid plan
Hi guys~ i lost my fido sim card, so recently i just order one, but i realize you cant update it online so i figure i'll come here for help. My Account number is: ********* Number: ***-***-****. Fido Sim number: **** **** **** **** ****. PS: ...
Fido Bill emails
I am getting old emails payment confirmation from Fido, back from August, october and November.I got them today...why is this happening? Can someone please help Thank YouNoha
Number porting
I want to cancel my fido account and port my number to Rogers but my billing this month just got started on March 26. How will Fido charge me for this month? Will I pay for the full monthly fee or it depends on how much I have used? Thanks! ***Ed...
reservation not working today
Hi there, I'm just reporting a problem with the reservation system since this morning and I'm unable to reserve the newest SAMSUNG. Error message: Sorry, but we cannot process your request at this time. It could be due to one of the following reaso...
Resolved! No credit history
Im a new comer in canada living here for a 1 year and half. Started working here for about a year. A lot of credit card company decline me(im aware of that), im currently employed and my fido number is still under my moms account. Now the issue is i ...
