General Support
Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...


Loyal Fido Customer iPhone 6 or 6+

So out of all those who received text messages about a special plan, who has called and what was your offer? Did you accept or reject it? Did you manage to get a better offer?      ***Edited to add labels***

Resolved! Roaming in USA - text doesn't work & battery depletes quickly?

Hi i'm boardin in 10 minutes... why does my text in uSA not work? And the battery on my iphone5 depletes so quickly! I've tried resetting network settings & rebooting my phone. The 1st text after this seems to send out ok... then every text after tha...

mhui by I'm a participant level 1
  • 1 replies

Bill says Toronto when I'm in Hamilton

Hi all. I have an iPhone 4 that I picked up in February 2011 from Fido. I've received some long distance charges here and there for the past several months and when I finally cracked open the invoice and had a proper look, it's telling me that the ma...

Mowicz by I'm a participant level 1
  • 1 replies

Resolved! Tier 1 Authorization cannot pick up reservation

Why is that as somebody who is authorized on an account am I not able to pick up a reservation for a phone? I'm able to walk in and purchase a BRAND NEW phone, which is in stock, or upgrade and make any changes to my account, but I can't pick up a re...

Jnotter by I'm a participant level 1
  • 1 replies