General Support

How to get your old Community profile back

Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

Resolved! paid same bill twice

hi there, my invoice was paid twice through two separate transactions (for non-related reasons). Where the money will go? Is there a way to credit my account for the amount I paid extra? i've read posts on community, and it seems that Fido is extreme...

Resolved! New Sim

Hi there, I have been with fido for almost 2 years now. I recently requested for iphone 8( updated my phone). when I receieved the phone I also recieved a new sim card along in the box which i never asked. I was wondering if there is an extra charge ...