Get Started
Get the most out of your community experience
OS Upgrade Schedule
Here's the list of all of our devices along with current and upcoming software details....
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Voicemails left but no missed call
I got an iPhone 6 in October and recently I’ve noticed that I’ll get left voicemails but I won’t have any missed calls. And I’m not able to see the number of the people who left me the voicemails. The do not disturb option on my phone is off.
Resolved! Same day pick up not available with the replacement plan
The worst premium replacement plan ever!!!! On the Fido website it it clearly states for lost or stolen phones same day pick up in store available yet they never honor this you have to go through BrightStar insurance or some BS and wait on hold for h...
Changed phone number and lost my balance and plan
I topped my pre-paid phone up with a $30 voucher earlier today and it was working fine, but then I went online and changed my number from Barrie to Ottawa which is free and my balance dissapeared. It wont show my plan and my phone immediately stopped...
Fido -Two phones activated on my account that were not requested
Hi CusrMy account is showing two phones activated on my account(Mar 26 2018).I never requested these lines,They are activated today.(Monthly charges 70 to 110)I would like to know is Fido has broken down when you put customers on any plan when there ...
Checking my confirmation
Could you check my plan please. Today I changed from Chartr to Fido with plan 4 GB and 40 CAD/month. In the first I got a correct confirmation but now I got an email that tell Fido change from 4 GB to 3 GB and montly fee from 40 CAD to 45 CAD so ple...
