OS Upgrade Schedule
Here's the list of all of our devices along with current and upcoming software details....
Fido XTRA contest winners 2023
For a list of 2022 winners, click here. Fido XTRA’s Decathlon Contest (January 5 - 18, 2023) Click here First...
Refer a friend and each get one month free!
Save together with the Fido Refer a Friend Program. You’ll both get one month free...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Resolved! Can't send pic messages without using data?
I have a new Samsung Galaxy S4 and my plan says I have unlimited text and pic messaging, however, I can't send pic messages without having the data on. I only have a limited amount of data and I don't want to be using it to send pictures if it is sup...
absolutely terrible customer service experience, done with fido
Charged 5 Wireless restoral fees within 2 months Wasted 3 hours of my day talking to Fido Customer Service and all they did was either give me attitude, or waste my time by putting me on hold or pretending to be listening and not giving a -. The firs...
Resolved! Credit Limit Monitoring
Hi, I am a new Fido customer. Since I am a new customer, I am young and had no credit score when I opened my account with Fido, they put a CLM on my account of $300. I was able to add 2 lines on my account. I want to add 2 more lines, but because I h...
Melting Charging Port-Samsung Galaxy S4, Exacerbated by FIDO's Blatant Disregard for Customer Safety
Dear Fido,I am so deeply disturbed and profoundly aghast at your blatant disregard for a customer’s safety and peace of mind. I am referring to a post made by an S.S. yesterday on Fido’s Facebook Page regarding the level of customer service (rather t...
Resolved! Paid with a CC
I hate the fact that FIDO keeps the default Customer name in the CardHolder name field when I have to pay or refill with my CC. I mean I would be able to edit the CardHolderName like any other fields while paying with my CC or a friend would be able...
