General Support
Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23579 Views
  • 0 replies
  • 8 likes

Fido Dollars

Does Fido transfer money from your fido dollars to your outside account? Do they transfer money to your bank account? 

HUAWEI313 by I'm a participant level 3
  • 2442 Views
  • 3 replies
  • 0 likes

Service fee and Customer service

Dear Fido,   This is with regards to rebate/elimination of $30 fee on the bill. This also includes any fees related to . Any related charges are due to your branch in Peterpond and Call center.   I visited your branch in Peterpond  mall on 4-9-2018 t...

Exceeding data usage

Hi Guys, I have been using same Iphone for last 2.5 years and had 1 GB data and never exceeded 1 GB limit as i have WIFI at home. I do not use phone at office.Now, I recently moved to Fido 4 months ago and i have 4 GB limit now but data usage has alr...

New_Customer by I'm a participant level 2
  • 1791 Views
  • 5 replies
  • 0 likes

number change

I just changed my phone number like 1 hour ago, i want to know when my new number is going to be functional. Because now i dont even have service on my phone