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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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Disappointing FidoCares Experience

Called yesterday and had a wonderful experience with a particular agent, unfortunately as I was in a hurry to get to work asked her to call me back today at a specific time to continue the discussions and to answer the questions I have.Now two hours ...

Ewong1154 by I'm a Participant Level 1
  • 2211 Views
  • 2 replies
  • 1 likes

Resolved! New phone, new contract

So my contract ran out on April 28.  Very same day, a Fido rep calls me.  I order an iphone 5s on a tab24 plan.  the rep says the plan will take effect on April 28.  But, online, the plan still shows the same thing, still shows out of contract, nowhe...

rorielly by I'm a Participant Level 2
  • 1658 Views
  • 1 replies
  • 0 likes

Resolved! Message Service

I was wondering what the difference is between the message greeting and signature is? for the fido voicemail     ***Edited to add labels***

kellea by I'm a Participant Level 1
  • 1650 Views
  • 1 replies
  • 0 likes

Thank you Sarah!

Big thank you to Sarah for excellent customer service. She got back to me regarding a payment and adressed the problem the moment I got the bill.   I have never talked to a support representative like Sarah.   Thanks so much!      ***Edited to add la...

Giovanni by I'm a Participant Level 2
  • 1540 Views
  • 1 replies
  • 0 likes