General Support
Our place for general support posts about Fido.
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Resolved! Service Interruption

UPDATE:  We have been listening to our customers from across the country who have told us how significant the impacts of the outage were for them. We know that we need to earn back their trust, and as a first step, we have increased the value of the ...


How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...


Resolved! Can you charge you upgrade cost to your account?

My company is paying for my upgrade, but won't have company credit card with me on pick up day. Can the cost of my upgrade be billed to my account for them to pay or will I need to pay it same-day and have my company reimburse me?     ***Edited to ad...

stephanieb by I'm a Participant Level 3
  • 1 replies

Resolved! What does 'In Progress' mean?

I was just wondering what it meant that my iPhone 5 reservation is labeled as "In Progress". Does that mean that Fido has the phone in stock? Does it mean that we are waiting for more inventory from Apple? Just trying to ballpark how long of a wait i...

mike45 by I'm a Participant Level 2
  • 1 replies

Resolved! Voicemail Issue- Dials to Not in Service Tone

I have tried to access my voicemail on my blackberry for the past hour.  My phone dials as usual and 'voicemail' pops up on the screen, then I get a 'not in service' tone and a 'call failed' notice.  My phone is calling out to other numbers. As fido ...

FUsr by I'm a Participant Level 1
  • 1 replies