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Resolved! Service Interruption

UPDATE:  We have been listening to our customers from across the country who have told us how significant the impacts of the outage were for them. We know that we need to earn back their trust, and as a first step, we have increased the value of the ...

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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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Resolved! Unable to see our Reservation Number

When I log into my account and click on "phone reservation". I can see the status of our reservation (currently says "IN PROGRESS") but I do not see our reservation number. We have a group account. How do I find out what our current reservation numbe...

cokonkwo by I'm a Participant Level 1
  • 2112 Views
  • 1 replies
  • 0 likes

Email to Txt on web?

Got a txt from fido in the morning saying there's a mail but i'm not subscribed.   Not sure what it is I tried logging in onto fido.ca on the computer and finds a "My Fido Mail" link under "My Fido Service".   Now I'm thinking I can get more info, I ...

andyhmw by I'm a Participant Level 1
  • 1252 Views
  • 1 replies
  • 0 likes

New Plan Considerations

Consider adding small amounts of data to the existing talk+text plans. For instance add 100mb of data usage on the $25 Unlimited After work plan. This will keep fido competitive and stop lower end companies like Wind and Mobilicity from stealing thei...

BT by I'm a Contributor Level 1
  • 1701 Views
  • 2 replies
  • 0 likes

Network 4g unavaible

Hello,   I accidently dropped my phone on a solid surface and afther this my  4g network is disconnected.  There is no way i can manually connect to the 4g network. There is only the network on wi-fi connections that i still can connect too.   I'd li...

frederick by I'm a Participant Level 1
  • 1333 Views
  • 1 replies
  • 0 likes