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Our place for general support posts about Fido.
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Resolved! Service Interruption

UPDATE:  We have been listening to our customers from across the country who have told us how significant the impacts of the outage were for them. We know that we need to earn back their trust, and as a first step, we have increased the value of the ...


How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...



how do i go about upgrading my phone even though i just got one.       ***Edited to add labels***

Resolved! Prepaid account getting charged for "phantom" outgoing SMS'.

I recently just unlocked an iPhone 4s (with a special SIM card) and I had purchased a MicroSIM from Fido. The phone is able to connect to the Fido network just fine, however I'm noticing that my account is randomly getting charged $0.25 for a outgoin...

Bently by I'm a Participant Level 3
  • 2 replies

Resolved! Cancel prepaid

I am currently using prepaid for my phone where I buy vouchers to buy me time to make calls, texts, and etc. If I were to switch to another carrier and leave Fido, what am I supposed to do?     ***Edited to add labels***

darkspyder4 by I'm a Participant Level 1
  • 1 replies