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OS Upgrade Schedule
Here's the list of all of our devices along with current and upcoming software details. Scroll...
Fido XTRA contest winners 2022
For a list of 2021 winners, click here. One year Fido service contest (March 2022) Click...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your old...
Resolved! Unable to see our Reservation Number
When I log into my account and click on "phone reservation". I can see the status of our reservation (currently says "IN PROGRESS") but I do not see our reservation number. We have a group account. How do I find out what our current reservation numbe...
Resolved! Early upgrade & Data plan downgrade/cancellation fee
If I were to downgrade my phone, get a new sim card etc etc, would I be able to cancel the data plan? How much would it cost approximately?
New Plan Considerations
Consider adding small amounts of data to the existing talk+text plans. For instance add 100mb of data usage on the $25 Unlimited After work plan. This will keep fido competitive and stop lower end companies like Wind and Mobilicity from stealing thei...
Resolved! Can you charge you upgrade cost to your account?
My company is paying for my upgrade, but won't have company credit card with me on pick up day. Can the cost of my upgrade be billed to my account for them to pay or will I need to pay it same-day and have my company reimburse me? ***Edited to add la...
Resolved! What does 'In Progress' mean?
I was just wondering what it meant that my iPhone 5 reservation is labeled as "In Progress". Does that mean that Fido has the phone in stock? Does it mean that we are waiting for more inventory from Apple? Just trying to ballpark how long of a wait i...
