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Our place for general support posts about Fido.
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Conversations

How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23542 Views
  • 0 replies
  • 8 likes

Transfer from FIDO account to bank

Hi, I add too much money on my "FIDO account" and I'd like to transfer this ammount to my bank account. How is this possible? Best regards, Corentin Grassin

CorentinG by I'm a participant level 1
  • 1070 Views
  • 1 replies
  • 0 likes

Changing plans for my younger sister

Hi, since my younger sister is under 18, her fido account is under my name. However, I am having hard time changing the plans for her fido account. It says, only the account holder can upgrade or make changes in plan. I am the account holder but I do...

Eunchae by I'm a participant level 1
  • 860 Views
  • 1 replies
  • 0 likes

Resolved! Cannot view bill charges and details

So I am on a $40 smart plan, 400MB, unlimited text and 300weekday minutes. My recent bill was $138, but it wont let me view why. I know I didnt go over my data, and as for minutes I know I didnt go over, and if I did i never recieved a warning text. ...

EricaKBell by I'm a contributor level 1
  • 12211 Views
  • 20 replies
  • 0 likes