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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23543 Views
  • 0 replies
  • 8 likes

Resolved! "Basic Calling Features"

Has anyone ever found an official list of what constitutes "basic calling features" for the various plans? I contacted support by phone, and by chat, and they were not able to point me anywhere. They were only able to list off a few things for me. I ...

KBF1966 by I'm a participant level 2
  • 1668 Views
  • 3 replies
  • 0 likes

Might of not gotten my Data Addons. Maybe

This has been bugging me all day and I have chatted with 4 other agents with no straight answer.  (Maybe cause theres nothing ) but anyways in the month of August I got myself some Data Top-ups. (3GB). On August 30th I texted 222 to Cancel it cause i...

Thia73 by I'm a participant level 3
  • 1253 Views
  • 3 replies
  • 0 likes

Worst Customer Service from FIDO in 11 Years

Hello, I have been a loyal customer with Fido for over 11 years and have just received the worst customer service today. I called Fido yesterday to change my plan and upgrade my device. I was given an offer that I thought was fair yesterday, however,...

Yan52 by I'm a participant level 1
  • 1028 Views
  • 1 replies
  • 1 likes

Goodbye Fido

Been with Fido almost 12 years and had to cancel my account today. Loyalty means nothing to Fido. I’m switching to another provider which has a more expensive plan but the way Fido aka Rogers treats their long term customers tells you just how much t...

lils1990 by I'm a participant level 1
  • 1084 Views
  • 1 replies
  • 1 likes

Resolved! 2nd Line discount

Hi!    I used to get a second line discount on my account but since December when I upgraded my plans I no longer receive the discount. From my understanding when I switched my husband over I would be getting 10% off throughout the duration on having...

ellapineda by I'm a participant level 1
  • 23721 Views
  • 27 replies
  • 0 likes