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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23542 Views
  • 0 replies
  • 8 likes

Fido Impluse Overcharge

Today when I went outside, I activated the one hour Fido impulse data from 4:45 pm to 5:45 pm. The timer counted down correctly, but the data usage showing up in the app is always 0. After I finished the one hour free data usage, I got some message t...

adrian1 by I'm a participant level 1
  • 816 Views
  • 1 replies
  • 0 likes

Resolved! How do I blacklist the IMEI of a lost phone?

My daughter, who uses a line of my account lost her Iphone 6 Plus.I went through my account and suspended it but I don't think it blacklisted the phone. Do I have to phone in?I also have no idea which Iphone 6 Plus it was (she broke her phone a coupl...

dshkang by I'm a participant level 1
  • 4024 Views
  • 3 replies
  • 0 likes

Confirmation email

I changed my plan through the live chat, and did not receive any email talking about the new changes 

Ericliuhc by I'm a participant level 1
  • 843 Views
  • 1 replies
  • 0 likes

Voicemail inaccessible

I recently switched to Fido and got an iPhone 7. My plan says that it includes voicemail (regular, not visual). If I hold "1", call my own number, or press the "voicemail" button in the iPhone "Phone" app, I hear "Welcome to Fido's messaging centre. ...

chadfawcett by I'm a participant level 1
  • 1807 Views
  • 3 replies
  • 0 likes

Please refund my over payment

Literally can't get a hold of anyone. No live chat agents, no one is answering the phone. Maybe you guys are overwhelmed with iPhone orders. Please refund my overpayment

ricekryspie by I'm a participant level 1
  • 687 Views
  • 1 replies
  • 0 likes