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OS Upgrade Schedule
*Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Prepaid plan credit bureau report?
Was a Fido prepaid customer. More than a year ago I moved to Bell, and now I received a notification from credit karma that a report from Fido was added with a date more than a year ago. The report contains a single date for opening and closing an ac...
Resolved! Reporting a stolen/lost phone. IMEI?
Hi there I need to report a phone stolen but the costumer service is closed now. I would like to avoid a high phone bill and need to disconnect the phone asap pls
Resolved! Trying to pay my bill
I'm trying to pay my bill with a prepaid Mastercard. It says my card is expired. It expires 08/21
overcharged
I have been charged a long distance charge to a number that Fido says is in Turkey but it is actually the Vicotria Secret in Newmarket Ontario. Its only for a small amount but I refuse to pay for something that is incorrect. I am new to Fido and did...
Haven’t received my SIM card
Hi, I ordered a new sim when I lost my phone. I still haven't received it and I'm in the middleof no where at work unable to travel due to COVID! What can I do to expedite this shipment? Please help!
