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OS Upgrade Schedule
*Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Fido email received but no callback received
Hi All, I had few issues with Fido that customer service couldn't resolve and I requested callback from Supervisor/office of the president. I was expecting callback in 1-2 days but that didn't happen and I ported my line and received callback from Su...
Resolved! Can't reach to CS
Hi,Since morning im trying to contact to CS via chat, all the time says :is there any issue with my Account?Thanks,
Change of plan
I have a 2 year contract and I want to change plans for more GB. On the app, I have an offer with more GB and the same price, but on my contract I have some promotions (bc I have two other plans without contract) and I'd like to know if the promotion...
Unacceptable billing!
Hi, my last month's bill was $474.33 due to 256 minutes long distance call. I wasn't notified that my free 1000 minutes long distance call was over. Otherwise, I would not continue long distance calling. This is totally unacceptable and unethical! ...
File a complaint about one of your staff
Dear Fido Customer Center, My name is YoungA and I am writing this email to file a complaint on what my friend experienced yesterday, Dec. 27th, 2020 with your staff. I’ve satisfied with your service so far, so I recommended Fido to my friend who wa...
