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Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23950 Views
  • 0 replies
  • 8 likes

Winback call

Hi Fido, I've received an email after I transferred my mobile number to another provider says I'll receive a call from one of your ambassadors, in the past few days I have received two call form you cause on my call display shows Fido, but I just cou...

BowenZ by I'm a participant level 3
  • 5117 Views
  • 13 replies
  • 0 likes

Wrong delivery address and 2 useless chats with support

hello,I've ordered an iPhone and it was sent to the wrong address (my old address)- in all docs I've got by email it was my current address- I've asked support 2 times to change the address - no results but promises!- this morning I've got a message ...

12377 by I'm a participant level 1
  • 1003 Views
  • 1 replies
  • 0 likes

Request to modify mobile phone bill

I accidentally applied for a mobile phone twice, and one of them was called the agent and then canceled. Why did you charge the bill for 2 mobile phones? Modify my cell phone bill

Sunheehan by I'm a participant level 1
  • 716 Views
  • 1 replies
  • 0 likes