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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23950 Views
  • 0 replies
  • 8 likes

Resolved! Fido Roam charge question

My phone is roaming  but I have not used text data or calling. Do I still get charged the daily roaming fee? If I do not use it?   

a_mori78 by I'm a participant level 2
  • 9480 Views
  • 19 replies
  • 0 likes

Call forwarding charges

I have never been outside of Canada and have never call forwarded my phone to any number and just noticed I'm being charged $10-12 a month in call forwarding charges.  Why???  This is ridiculous   now I have to go through a year and a half of bills 

Drewm9 by I'm a participant level 3
  • 872 Views
  • 1 replies
  • 0 likes

Survey - Expired

I recently changed a number of things on my account including adding a new line, new phone/plan etc. And because of the complications within my account I had to speak with a customer service rep. Her name was Sharon (from Ontario), and not only was s...

Kateblooms by I'm a participant level 2
  • 1805 Views
  • 4 replies
  • 0 likes

2k Bill after paying hundreds. Are you kidding me fido?

Unreal. Plus I was able to get someone to join and now they see how the billing is transpired and don't wish to stay with fido anymore. All this and I was sent the wrong phone and then a phone that didn't work. Now being charged almost 2300. I will b...

clairesg2020 by I'm a participant level 1
  • 1044 Views
  • 1 replies
  • 0 likes

Looking for new phone and lower cost plan

Before I start looking elsewhere for a new phone plan can you see what you can do to my plan to make it more affordable? I really like Fido but it is getting harder to justify staying with you.

Dzanewic1 by I'm a participant level 1
  • 1055 Views
  • 2 replies
  • 0 likes