Yet to receive QR code to setup E-sim

[temialabi29]

Hello, 

I just purchased a new data plan and I picked the e-sim option. I have received the welcome email, as well as the email containing the agreements but I am yet to receive the QR code or instructions to allow me set up my e-sim.

Note that I actually purchased the sim yesterday May 9 but to take effect May 16, could this be why I am yet to receive the instructions or QR code to set up e-sim or is there some other way to go about this. 

Thank you.

[FidoValerie]

Hey @temialabi29
Welcome to the Community! 

You should indeed receive the QR code for your eSIM on the date the service is being activated. 

Should you need any assistance with the activation, you can check out the steps here or contact us here.
 

[Original_Lucy]

Hi @temialabi29 have you followed the information Here on how to set up your esim? Using the search option, type in set up esim and there is a full article on setting it up. It includes device compatibility to what to do if you don't receive your qr code. If that doesn't help, I suggest contacting fidosolutions on Twitter and seek their assistance by direct messaging.