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Wrost cx service

I'm a participant level 1
I'm a participant level 1

fido has the wrost cx service. I have 3 line on my name. Cx service person called me for promotion on my line and once i accept the promotion, they called bak after one day that its not possible to give you that promotion. They had done with me 3 times now.


Former Moderator
Former Moderator

Hey @Kuls0072


Welcome to the Community Smiley


I'm sorry to hear about your latest experience.


Just to confirm, did they offer you a promotions and called you back to say it an't be offered, not once but 3 times? If that's the case, I can assure that this is definitely not the type of service we'd want to provide.


While offers and promotions are available for a limited time and are subject to change, can you please confirm what was offered to you?


We'd also be happy to take a closer look at the situation with you. To get started, you can reach out to us at these channels or we can send you a PM here.