Wrong Price at Checkout - No Customer Support over phone or Chat

[liz15]

I have been trying to upgrade my phone for the last hour on fido.ca. Price on website when I'm logged into my account shows $42/month for the phone with a $27 credit/month. When I get to check out, the phone is now $47/month with a $27 credit/month. I have tried to call customer support but I just get the out of office message- no option to get a call back. Hours are until 9PM and it's only 7PM currently. Live chat is not working, I just need someone to confirm if this is a glitch and what I will be charged upon checkout!! Tried to take advantage of the online services that Fido is pushing, but getting increasingly frustrated. Any one experiencing the same issue?

[Cawtau]

Hello Liz15,

  Welcome to the community!

  In which Province to you live? Are your GST/PST 12% by chance?

  I think the $42 per month is before taxes and they provide the monthly payment for device financing in the summary with taxes ($42 x 1.12 = $47.04). However when they calculate the summary, the taxes are only on the monthly plan for services. I provided an explanation of their breakdown here and here.

  Is it possible that the taxes account for the difference you note?

Hope this helps 😀

Cheers