Worst Customer Service Experience with Fido

[pokiyakaushal]

I signed up for a $25/month plan with Fido, but my first bill was $85 and the second bill was $50. How does that make any sense?

I tried to contact customer service to sort it out, and I scheduled a call three times—but not once did they actually call me. How am I supposed to get help if they never follow through?

This is beyond frustrating. I’m being overcharged with no explanation and no support. If this is how Fido treats their customers, I seriously regret choosing them.

Fido, this is not acceptable. Fix your service.

[FidoValerie]

Hey @pokiyakaushal
Welcome to the Community! 

That does sound frustrating and certainly doesn't reflect the experience we aim to offer.

You should normally be able to schedule a callback and receive a call from someone at the set time or within the following 30 minutes. 

Did you schedule the call on your Fido phone number? 

[pokiyakaushal]

Yes, I always schedule the call using my Fido phone number, and I’ve done it multiple times, but I never receive a callback—even when I wait well beyond the expected time. It’s extremely frustrating to keep trying without any resolution. I just want to understand why my bill is so much higher than the $25/month plan I signed up for.

Your customer service has been disappointing, and I’m seriously reconsidering my choice to go with Fido. Please address this issue promptly.

[FidoVan]

We're also available on live chat if that helps.

https://www.fido.ca/contact/billing-payment/customer-service