I am using an ulocked iphone. I just swithched to Fido yesterday from Rogers, and I gave my IMEI to the rep. I successflly activated Wifi Calling, and it worked for a couple of hours. Then it was turned off some how, and when I tried to turn it back on, it says to allow this account use wifi calling, please contact Fido.
I chated with support, she helped me reset my network setting on her end, and I did on my iphone too. Right now, it pops up a websit, similar layout as the one that let you fill out the first time when you try to active it. But it says unable to process your request.
Anyone can help please?
Solved! Go to Solution.
Hi there @andre88224
Thanks for reaching out!
We actually have an interesting article about "Enabling Wi-Fi Calling" on or Fido Community, I would invite you to check out the details HERE
As noted on this article, your compatible device must have been purchased from Fido. If you have a non-Fido device and no conflicting services, Wi-Fi Calling may work, but we can’t assure that the feature will work properly!
If you're using an Unlocked non-Fido device, that may be the reason for the difficutlies you're experiencing.
I hope this helped in some way 😃
Welcome to the Community🙂
I moved your post to this thread as it's about Wi-Fi calling and it might help! Since when are you experiencing this situation and what device are you using?
Also are you using a Fido device? If you have a non-Fido device and no conflicting services, it may work, but we can’t assure that the feature will work properly.
You can check the details About Wi-Fi Calling here!
Thanks for trying to help me!
Many users seems to be affected by lg's wifi calling dropping ... I think this issue need to be addressed properly to the manufacturer by fido and get fixed to a more holistic level. I cannot send my phone for repair if my phone is working fine beside the wifi calling feature provided by your company.