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Why is it so hard to connect with customer service?

I'm a participant level 1
I'm a participant level 1

When you call Fido to deal with an issue, do you wait on hold forever only to have the call dropped minutes into the call  and no one at Fido calls backs... EVER!?


Then you call Fido back and get into their 1hr long phone customer waiting line only to go thru the issue items all over again because you find out the Fido Rep before took no notes and you have to start from scratch all over again... Then the call drops... again.



Hey @DrJoseph! We're really sorry to read about your recent experience with us, that's certainly not the kind of service we want to offer you. 

Please note that we also offer different channels to contact us among which Live Chat and social media. 

Let us know if you've received any help since you posted your message.