Way Over Data Limit Within Days of Monthly Renew

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I'm a Participant Level 1
I'm a Participant Level 1

Way Over Data Limit Within Days of Monthly Renew

I am over the data now, how will you charge me?And 21 is my new period start date. 

 

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Former Moderator
Former Moderator

Re: Way Over Data Limit Within Days of Monthly Renew

Hi there @andyzhou

 

Thanks for joining the Fido Community 😃 Great question by the way!

 

When you go over the Data, depending on what plan you have, you could be billed either a: 

- pay-per-use rate (Example: $0.03 per MB over)

- Flex Data Charge (Example: $5 per 100MB over)

 

I'd be happy to take a look at your plan, to see what the over-usage rate is. I'll send you a PM so we can look into it!



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