Waive setup fee

[PIAMARINES]

Since i'm having to purchase online they advice to go to physical store to reactivate my account. Store rep assisted me and done what is required to do so. Still i'm having a hard time to purchase online they told me just to proceed the purchase on store just call the customer service regarding with the credit for set up fee as they can't do it on their end. Upon receiving the bill i called CS and discuss the matter, and yes i have to call twice and haven't give me the credit. Not making sense to deceive your customers for your own "SALES".

[FidoPhilippe]

Hey @PIAMARINES! Welcome to the community. 😊

I'm sad to read about your experience. I can certianly understand your frustration with the situation! As this was not resolve to your satisfaction, I recommend contacting us again regarding the credit. You can escalate the matter there directly and we'll hopefully be able to find a solution for you.

Thanks for all your patience!

[PIAMARINES]

I called three times and discuss the matter, still nothing has been done. cs won't do any action. I tried to speak with supervisor/Team Leader as i really wanna escalate the issue, cs kept me on line and didn't transfer my call over. 

[FidoPhilippe]

Hey again @PIAMARINES!

Has there been a resolution sine your last post?

[PIAMARINES]

Hello, no resolution at all. CS told me to go to store and ask for the credit and told me again that they can't do that as there is no notes with previous interactions. I was told that only CS can do the process. I'm so done!!!

[FidoCorey]

Have you tried using the "Share a Concern" option on our website, @PIAMARINES?

Resolve a concern or complaint with Fido

If you asked for a supervisor and weren't connected with one, this is how you can request a callback from management.

~FidoCorey