I'm just wondering if there is any update to the ability to get Wi-fi calling on unlocked and devices purchased directly from Samsung. I have just purchased a S10+ from Samsung directly, but it seems although it's able to do Wi-fi Calling, the system is saying it's not compatible (likely due to the fact the IMEI shows I didn't buy from FIDO directly).
My friend who is with another provider also bought a 10+ direct from Samsung and has no issue activating her's with her provider.
As long as the model is compatible, it should be made available no matter where the device has been purchased.
Is there any plans to correct this oversight to better serve customers as a whole, especially at this point when it's become a standard item for all providers.
Solved! Go to Solution.
03-15-2019 01:04 PM
We received confirmation from our technical team that wifi calling on the S10 and S10+ should now be working! You just need to reboot your phone and activate wifi calling in your settings.
Thanks for your patience
Sure, I can go through it as detailed as I can.
For your first question I have an Samsung S10+ (Android OS, btw this is a forum for Samsung s10+...)
When I follow the steps for activating Fido's WiFi Calling, I am only able to get to step 5 ie. entering verification code.
After entering my code in step 5, I receive a message that says this:
"We are unable to process your request at this time. Please contact customer support 1-888-764-3771."
I've contacted this number (which is Rogers customer service) and they've told me that the phone that I bought from Bestbuy is NOT a registered Rogers/Fido phone. They've double checked that they have the correct IMEI and they do. However it still does not display that it is a Rogers/Fido phone. I've checked with Samsung to make sure that it is and they confirmed that it is 100% a Rogers/Fido phone. I've spoken with Fido plenty of times and they've tried to reset some issues on their end and I've also done some factory restores and still the same issue occurs. Hopefully this answers your question. I know for sure that this is a Fido's issue because I have a friend that had bought their phone with another provider from BestBuy, yet their WiFi calling worked immediately without even calling the provider to activate it. Please if there is any support in helping me with this issue and getting it resolved I'd be greatly appreciated.