Voicemail inaccessible

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I'm a Participant Level 1 chadfawcett
I'm a Participant Level 1

Voicemail inaccessible

I recently switched to Fido and got an iPhone 7. My plan says that it includes voicemail (regular, not visual). If I hold "1", call my own number, or press the "voicemail" button in the iPhone "Phone" app, I hear "Welcome to Fido's messaging centre. To retrieve your voice messages, enter your 10 digit fido number, followed by the pound key". I enter my number, and then hit the pound key and then I hear "Sorry, that number isn't valid". I've read the "Voicemail - Everything you need to know", as well as searched around these forums and couldn't find a solution.

 

What's going on and how can I fix it?

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Re: Voicemail inaccessible

Hey @chadfawcett and welcome to the Community.


It looks like there's an option missing on on your voicemail. We will need to take a look at your account to fix this.


I'm sending you a PM now. Talk to you soon.



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I'm a Participant Level 1 sirsparkie
I'm a Participant Level 1

Re: Voicemail inaccessible

My plan says that it includes voicemail.  If I hold "1", call my own number and press # I get: "Sorry that number isn't valid".  I've read everything there is and only found that there's an option missing on my voicemail.  Can I PM with someone to get this resolved?

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Re: Voicemail inaccessible

Hey @sirsparkie

 

I'll send you a PM so we can take a look at this together.

 

Talk to you soon!  Smiley



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