Voicemail Text Notification

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I'm a Contributor Level 2 gcrmt
I'm a Contributor Level 2

Voicemail Text Notification

This is something that I've always been puzzled about. Been with Fido for nearly 12years now and I still find it odd that when a voicemail is left Fido sends out a text message (18) to the cell phone rather than having the cell phone activate the voicemail icon built into the phone. What's the reasoning behind this?

 

 

Accepted Solution

Re: Voicemail Text Notification

Hey @ChicoQuente!

 

Thanks for posting Smiley

 

We'd love to help out with this, and I'd love to clarify what's going on!

 

All our newer plans come with mini voicemail. This option allows you to save and have up to 3 messages in your voicemail inbox. It's not a visual voicemail so the little indicator for a voicemail will not pop up as you need to call in and listen to the messages. To let you know you have a new voicemail, we send you a text message to notify you. 

 

If you wanted to benefit from the visual voicemail feature that your iPhone offers, we do offer that option as well! You can add our $7 value pack and enhance your plan with awesome features including visual voicemail for iPhone! The value pack will give you:

 

- Name Display (to add on to your regular call display)

- Premium Voicemail-To-Text with 35 voice messages  or iPhone visual voicemail

- US & International Premium Calling Rate to mobile and landline phones (just 1 cent a minute to the US, and other countries start at 2 cents per minute!) detailed rates can be found here :

- WhoCalled

- 2,500 Call Forwarding Minutes

 

If you'd like us to add this option for you, you can contact us through any method found here or let us know and we can send you a PM right here on the community!

 

I hope this clears it all up and that this info was helpful Smiley

 

 

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Moderator (inactive) FidoRachel
Moderator (inactive)

Re: Voicemail Text Notification

Hey @a2younis,

 

The solution can be found here.



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Message 41 of 53
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I'm a Participant Level 3 a2younis
I'm a Participant Level 3

Re: Voicemail Text Notification

Thanks again for the quick reply.

Yes, that link you sent is the post I was referring to in my last post.

 

But, unless there is something I am not undestanding...our usage of the term "solution" differs.

To be clear, are you saying that

1. The post that you linked by FidoNick actually shows a solution on how to make it work so that I see the standard "cassette tape" notification instead of the text message? If so, can you be specific (is it the $5 upgrade, because from my understanding, he doesnt actually say that).

Or

2. Are you referring to the "solution" as in it's an "answer", and the answer is that it is not possible?

 

And it seems I'm not the only one confused. There are several replies after FidoNick's reply in June 2017, where other members of this forum seem to not understand how to make it work right (or if it is even possible).

 

Thanks.

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Message 42 of 53
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Moderator (inactive) FidoRachel
Moderator (inactive)

Re: Voicemail Text Notification

In this case the solution is the answer to the question, but in other cases it can be steps detailing how to do something. 

 

Here's how the voicemail works depends on the phone: 

 

  • If you have a mini voicemail, you'll receive a SMS letting you know about the message. 
  • If you have an iPhone and a Visual Voicemail, you'll see a red dot on your phone icon. 
  • If you have an Android with a Premium Vocemail, you'll receive a transcript of the voicemail by text message (sent as an MMS).

 

Let us know which phone and voicemail you have! 



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Message 43 of 53
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I'm a Participant Level 3 a2younis
I'm a Participant Level 3

Re: Voicemail Text Notification

Ok thank you.

 

So basically, the answer is that Fido somehow doesn't support a pretty basic mechanism to give notifications for Voicemail, that basically every other provider supports.

 

Anyawy, not that big of a deal I guess. I can live with text messages instead of a proper notificaiton. Just seems strange.

 

Thanks for the clarification in any case!

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Message 44 of 53
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I'm a Participant Level 2 ydrolet
I'm a Participant Level 2

Re: Voicemail Text Notification

I see that I am not the only one that finds this annoying.

 

I vote for the idea that Fido/Rogers implement proper support for the equivalent of message-waiting indicator (MWI) on mobile phones.

 

In other words, when a new voicemail is left in the client's mailbox, the Fido/Rogers voicemail system (even the most basic one) should trigger on the client's phone (Android & iPhone) the usual cassette notification similar to :

voicemail_icon.png

instead of sending a normal SMS message coming from the number "18" that contains this :

voicemail_sms.png

 

Could Fido/Rogers developers take a look at it and fix it?

 

Thanks!

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Former Moderator FidoKija
Former Moderator

Re: Voicemail Text Notification

Hey ydrolet! 

 

Thanks for the suggestion! We'll forward your feedback. Smiley 

 

 



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Message 46 of 53
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I'm a Participant Level 1 developer300
I'm a Participant Level 1

Re: Voicemail Text Notification

Fido and Rogers have the same network. Message Waiting Notification works on Rogers but it does not on Fido. Most likely this is not by accident. My guess is that the Rogers/Fido marketing team decided to position Fido brand with having a subpar voicemail experience compared to their Rogers brand. Sad

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Message 47 of 53
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I'm a Participant Level 2 dasbooter
I'm a Participant Level 2

Re: Voicemail Text Notification

Ditto on this. Essential phone and I get a text instead of the message notification that takes me right to my voice mail. Every other carrier I have had the last two being Bell and Rogers provided a proper notification instead of a text. This is annoying enough that when I have the time I will start shopping around for a new provider.

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Message 48 of 53
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Moderator
Moderator

Re: Voicemail Text Notification

Hey @dasbooter Welcome to the Community and congrats on your first post. 

 

The only available option at this time is the text message notification, you would need to press and hold 1 on your keypad to call your voicemail once you receive the notification. 

 

With that being said, we'd be most sorry to see you go. Don't hesitate to reach out here so we can have a look at your options. 



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I'm a Participant Level 2 dasbooter
I'm a Participant Level 2

Re: Voicemail Text Notification

This is the standard reply and it is unacceptable. This issue goes back longer than a year and replying the exact same way is both dismissive and poor customer service. To top it off you try to upsell me which is laughable because.... I'll repeat for everybody here that every other provider I have been with has their MOST BASIC voicemail system set up to provide space for three emails and notify you with the appropriate Android voicemail notification which u can touch to go directly to your messages. Fido CANNOT OR WILL NOT implement the Same.

If you have found your way here from Google because you have the Same issue feel free to voice your displeasure .When I call to cancel when I find a good competing deal I'll be sure to let the customer service rep know why.

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